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TERMS & CONDITIONS

These Terms and Conditions apply when ordering online from: https://.planh.mt  and its subdomains  (hereinafter referred to as the “Provider” or “We” or “Us”) these Terms and Conditions apply to you as a client for online ordering (hereinafter referred to as “you” or the“user” or the “client”) 

PLEASE READ THIS TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS THEN YOU SHOULD NOT ACCESS AND/OR USE THE ONLINE ORDERING (HEREINAFTER NAMED “ONLINE ORDERING APPLICATION”). ACCESS AND/OR USE OF THE ONLINE ORDERING BY YOU SHALL BE DEEMED TO BE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Subject to applicable legal regulations in force, we may, in our discretion, from time to time amend or otherwise modify the Terms and Conditions of Use. We recommend that You carefully read, each time you order online, the Terms and Conditions as they may affect your rights.

These Terms and Conditions describe the general online ordering terms and conditions between Us and You and different rights and obligations of the Parties.

For the sake of clarity, these Terms and Conditions apply (also) in case of online ordering through the application (hereinafter referred to as the “online ordering application” or the “application“; the applications is the online ordering application used by the Client to place its order for different products and/or services (hereinafter referred to as the “products” and/or “services”).

The online ordering application is owned and operated by the licensor of the license agreement regarding the use of the application in order to order online. Without affecting the generality of the present Terms and Conditions and for the sake of clarity You must also respect the license agreement regarding the use of the application in order to order online.

We shall make all the necessary diligences to ensure that the information in relation with the online ordering is accurate and reliable. However, this cannot be infallible and errors may sometimes occur. You should take appropriate steps to verify all information in relation with the online ordering before using it. To the maximum extent permitted according to the applicable law, the provider disclaims any warranty or representation of any kind, whether express or implied, as to any matter whatsoever relating to the online ordering, including without limitation the availability of the online ordering application.

We may from time to time revise the information in relation with the online ordering application and/or process and reserves the right to make such changes without any obligation to notify any past, current or prospective clients. In no event shall we be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein and/or in relation with the online ordering process.

By ordering online, you acknowledge and agree that the use of the online ordering application and/or processes at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall We be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this online ordering and/or any application and/or material on any site linked to this online ordering application (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if We have been advised of the possibility of such damage. In addition, no liability can be accepted by Us in respect of any changes made to the content of the online ordering application and/or process by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.

The online ordering application and/or process may include content, information or links to third parties or third party sites. We are not responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at the user’s own risk and the Provider makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this ordering online application. You agree to hold harmless and relieve Us from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.

Except otherwise expressly mentioned, all the information in relation with the online ordering application (including without limitation the images, buttons and text) are property and/or available with the permission of the licensor of the license agreement regarding the use of the application in order to order online and holds usage rights over them and, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without its prior written permission.

The content referring to specific products (e.g. food items), arrangement and texts layout of the online ordering application and/or process, the trademarks, and any other content, are proprietary and are protected according with the legal regulations in force and cannot be used in any way without the express written permission of the Restaurant.
The Client does not obtain any license or right regarding the information in relation with the online ordering and/or application.

If you decide to order online using the online ordering application, you may be asked to provide full contact details and/or to create an account and you may need to accept cookies. You must keep your data confidential and must not disclose it to anyone. We reserve the right to suspend the use of the online ordering application and/or process if you breach the Terms and Conditions.

You acknowledge and agree that all orders are treated as an express intention to purchase the nominated products and/or services for the agreed online prices and We treat this as an binding offer from you to purchase such products and services. Any variations must be in writing, otherwise they will not be binding on either party.

The acceptance of any order for any of the products and/or services shall be at the entire discretion of the Provider. Our acceptance of an order may occur when you receive an on-screen message and/or email notification and/or an SMS, confirming your order.

We reserve the right to refuse any service, terminate your access to the online ordering application and/or process, remove or edit any content or accept your order/s in its sole discretion and without prior notice to you. Our online ordering application must only be used by persons over the age of eighteen (18) years, or the minimum legal age as permitted by the law or otherwise under the supervision of an adult or guardian.

Any products and/or services provided through the online ordering application are done so on an “as is” and “if available” basis and the provider expressly excludes any warranties, conditions, representations or other terms with respect to the online ordering or the content or products displayed on it, whether express or implied, unless expressly stated to the contrary.

The pictures of the products are for presentation only. The ordered products may have differences (e.g. colour, form, etc.) towards the photos existing on the site. We are not liable in any way if the description of products is not complete.

 

Delivery

We will aim to provide you with your ordered products as close as possible to your requested delivery/collection time but we cannot guarantee the delivery time in all the cases. Delivery time may be affected due to bad weather or traffic conditions. This is to ensure the safety of our riders. Delivery service may be temporarily unavailable in selected areas due to bad weather or unforeseen circumstances.

The Client agrees to accept delivery of the Products at the agreed time and place of delivery. If you have chosen for the Products to be delivered, we will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order. Risk in the Products shall pass to the Client on delivery.

 

Software

Any software service/software is used and/or downloaded at your own risk. If you are in any doubt as to the suitability of the software service/software to be used and/or downloaded for your computer it is recommended that you obtain specialist advice before using and/or downloading it.

You are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities in relation with the online ordering (application).

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. In case any provision of this agreement is and/or becomes void, illegal, invalid or inapplicable, it shall not affect the validity or the applicability of the other contractual clauses, which shall continue to be in force and to produce legal effects as if the void, illegal, invalid or inapplicable clause was not part of this agreement.

This Terms and Conditions do not affect your statutory rights.

 

General

Our trademarks, as well as the related trademarks of others and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of the provider.

To the fullest extent permitted by law, We exclude all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated delivery or pickup time; any circumstances over which We had no control of the consequences and which We could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Client or others. In any event, our liability to the Client shall not exceed the total price charged for the relevant products/and or services.

These terms and Conditions shall be governed by and construed in accordance with the laws of the country in which We are headquartered and any dispute arising out of or in connection with these shall be settled by the competent courts from the headquarter, excluding the possibility of reference to conflict of laws.

 

Subscription

When opting for any of our meal plans, which are on a subscription-based service, you hereby authorize, agree and assent Plan H to automatically bill your submitted credit card as part of the order process for the amount that is due.

 

Medical disclaimer

We have made every reasonable effort to present accurate information on our website; however, we are not responsible for any of the results you experience while visiting our website, planh.mt, as a result of applying the material presented on our website.

All content found on planh.mt website, including the nutritional calculator and quiz results are provided as a courtesy and for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We strive to provide to our readers with accurate information that can help them learn more about the topics covered on the website, but we cannot take personal or legal responsibility for your use of this information. We advise you to check with your physician or other qualified health provider with any questions you may have and to ensure that your selected meal plans comply with your health state and fitness level. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

Reliance on any information provided by planh.mt, Plan H employees, contracted writers, ambassadors, bloggers or medical professionals presenting content for publication to Plan H is solely at your own risk. If anyone uses our tips, advice, ideas, or recommendations, and are injured or harmed in anyway, then we are not to be held responsible in anyway.

 

Orders policy  – 

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Orders Policy by emailing us at info@planh.mt or call on (+356) 9978 1000. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with our kitchen.

  1. Food Order Errors: If you receive food that is different from your order, we sincerely apologize. Please call our company as soon as you notice that there was an error in your order in order to deliver to you the correct food item the soonest possible.
  2. Food Order Incomplete: In the rare occasion that you do not receive food that is on your order, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order to rectify the soonest possible.
  3. Food Dissatisfaction: We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Replacement food is available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a client simply does not like.
  4. Cancel Order : Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or credit for non-food items or beverages.
  5. Please also note: we strive to prepare and package our items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.  If the food has been discarded, repackaged or tampered with then we cannot verify its origin to be able to address the matter.
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